Customer Service

Shipping & Delivery
Your order will ship within 1 business day 99.9% of the time. We ship using major carriers such as UPS, USPS and Fedex. We provide tracking numbers for all orders so you know exactly when you can expect your shipment.
Privacy & Security
We do not share your personal information with anyone for any reason. Your privacy is very important to us. We keep all your data encrypted with the latest encryption technology so that it is safe and secure.
Returns & Replacements
If you need to return your purchase for any reason you may do so for 30 days from the date of purchase. All orders must be returned in its original factory packaging and include everything that was originally received with the item. If the item is at all physically damaged or abused your return will not be accepted and return shipping will be your responsibility. Any physical damage during shipping must be reported within 7 days of delivery or the return request may be refused. Some items we sell may be non-refundable and/or returnable. Returns will be refunded in the form of a store credit added to your account good towards any product on our website www.novatechwholesale.com and redeemable at checkout. Non returnable products include but are not limited to: Software Subscriptions CD's DVD's Downloadable Products
Ordering
You may place orders directly on our website 24/7. We strive to make the order processing easy and efficient.
Viewing Orders
If you register for an account on our website, we will keep a history of all your orders you place with us. To review past and present orders you would just click on Account at the top of our website and then click on My Orders on the left side of your account dashboard.
Updating Account Information
To keep you informed about our latest products, services and/or promotions please make sure you keep your account information up to date. If you need to update your account info please click on Account and then look for the section that says Account Information. Click on any of the edit buttons to update your information.